As the industry’s leading shop management tool, Manager SE is trusted by generations of shop owners to manage their operations. From estimate through invoice, Manager SE streamlines workflow and gives you full visibility of all shop activities so you can run your business at maximum efficiency.
Manager™ SE gives you the tools to deliver a customer experience that is second to none, so your customers return for future visits and refer your shop to others. That translates to long-term profits and growth.
See your customer’s history with your shop in one window – lifetime dollars spent, number of invoices, invoice average, credit status and more. You’ll know when a customer deserves extra attention and how to prioritize vehicles in your shop. You’ll also see all of a customer’s vehicles listed by year/make/model and license, body colour, and other attributes, with recommendations for each in a fully sortable and searchable view.
Build accurate, dependable and profitable estimates easily, each and every time with the confidence that only Mitchell 1’s decades of parts and labour knowledge can deliver. Manager SE is integrated with ProDemand’s maintenance schedules, TSBs, recalls, tracking, and industry-leading labour guides, so you can easily add parts and labour to your estimates and work orders.
Vehicle recommendations are a big profit center for your shop. For instance, need to know if it’s better to replace a past-due timing belt or a water pump? These recommendations are attached to each vehicle and Manager SE automatically alerts you to mention them to your customer when the vehicle is looked up. Better yet, if you are a SocialCRM customer, these recommendations can automatically be turned into emails and postcards to your customers.
The user-friendly dashboard allows you to easily track ROs and get insight into the best fix for the cars currently in your bays. With a quick glance, you see work in progress, technician notes, sublet information, links to diagnostics and maintenance updates – a complete picture of each current vehicle status.
Connect to your choice of leading aftermarket parts catalogs for high-speed electronic parts sourcing, stock-checks, ordering, tracking and purchase order control. Manager™ SE automatically generates the purchase order and a visual history of the parts’ status, allowing you to track progress, control inventory and related expenses, and stay on plan.
View the history of each vehicle in your shop. You’ll know what repairs have been done, when they were done, what they cost, and more importantly, what needs to be done to bring the vehicle current with recommendations, maintenance schedules, TSBs, and overdue repairs.
The next generation of the shop scheduler/calendar helps you improve efficiency by maximizing available resources, including technicians, bays and equipment. Quick views by day, week and month, plus the option to quickly schedule same-day appointments and warnings when resources are double-booked, give you better control. You can create an appointment with integrated access to all of Manager SE’s estimating tools, including quick customer lookup and canned jobs, saving time and reducing double entry. The user interface features drag-and-drop capability, making it quick and easy to change appointments and re-assign resources as needed.
Shops and service advisors need to know the status of work in the shop — if certain jobs have been started, how much progress has been made and how long it will take each technician to complete their work. Technicians and shop managers can quickly ascertain ‘clocked hours’ against ‘pay hours per job’ to identify in real time where they are in terms of meeting shop goals and technician income.
Reaching customers for repair approvals or status updates has been a constant challenge. When a vehicle is tying up a repair bay because additional work has been found, you need to get approval from that customer ASAP.
Using your Apple or Android mobile phone or tablet device, scan a VIN or snap a photo of the license plate and ProSpect™ decodes the VIN or plate and searches for a matching vehicle in the customer database. If one is found, you can quickly add canned jobs or start a multi-point inspection, estimate or repair order. If not, just create a new vehicle record and you’re on your way. Never handwrite an estimate, repair order or note again — and you can also include notes and pictures to fully document any vehicle issues found during the mobile inspection.
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Manager™ SE CVG Truck Edition is the complete truck shop management software solution. Manage all aspects of your shop from front office to the service bays in the back. Appointments, quotes, repair orders and invoices. Parts lookup, Parts Ordering. Combine with ProDemand® Truck Class 4-8 trucks, for Labor Guide, Repair Information and Trouble Codes. And all of the same tools in Manager SE
